From February 19 to February 21, 2016, general repair shops from around the country gathered at Concours Motors in Ventura, CA for the Management Success! General Repair TOP 20 Group meeting, held biannually. The shops discussed best practices, key performance indicators (KPIs), management, marketing techniques, and much more.
The meeting kicked off with a visit to HAAS Automation in Oxnard for a tour of the facility to see how the processes and procedures of a manufacturer could benefit small business practices. The group was impressed with what they observed and came away with many ideas.
The group reconvened the next day at J.R. Luna’s automotive repair shop to discuss ideas inspired by the manufacturing company tour, and how to incorporate some of the concepts into their businesses. They also did a comprehensive walk-through of Concours Motors work-flow lines, from customer drop-off to vehicle pick-up, led by Phil Sylvester manager of Concours Motors.
The intense 3-day meeting was highlighted with a catered picnic lunch on the beach and dinners at the delectable Beach House Fish on Friday night and The Watermark in historic downtown Ventura on Saturday night.
“It was an awesome meeting. It's really motivating to be surrounded by other professionals in our industry who are working to make their shops better every day,” stated J.R. Luna, President of Concours Motors.
About the General Repair TOP 20 Group
The Management Success TOP 20 Group is comprised of shop owners who have been recognized by their peers for their top-notch management skills. Membership is by nomination only.
About Management Success!
Management Success! is an auto industry consulting firm that specializes in elevating the quality of life of shop owners all over the US and Canada. Founded in 1993 and headquartered in Glendale, CA, Management Success! helps shop owners become effective managers in order to increase profits.
Contact
For more information on Management Success! or the General Repair TOP 20 Group, please contact Morgan Scott at morgan.scott@managementsuccess.com.
Glendale, CA – March 10, 2016 –
After successfully consulting managers with the government of Oman’s transportation division on best practices for managing the maintenance of their fleet of vehicles in 2013, Management Success was asked to return to Oman to help another organization improve their efficiency.
Yousuf Abdullah AlZidjaly, one of the transportation division managers was so impressed with the training he received from Management Success; he recommended that his best friend and independent repair shop owner, Badar Mansoor owner of Basar Mansoor Trading try the program.
Badar Monsoor Trading contracted with Management Success to have Larry Monroe, Senior Management Success Consultant travel to Oman for a week to deliver training to Badar Monsoor’s staff.
“We learned a lot of valuable things, including customer sales and service, how to properly organize the shop, and how to increase efficiency of the workflow process. I feel this was a great opportunity!” stated Sandesh Poojary, a Badar Monsoor employee.
As part of the Management Success training program, Badar’s employees partook in workshops such as, Service Writer School and Controlling the Front. Badar’s shop also received a 2-Day, On-site Shop Inspection to help locate inefficiencies and improve workflow systems.
“It was a great experience and an honor to visit Oman and to work with the staff of Badar Monsoor Trading. By the end of our visit they had all blossomed as team members” stated Monroe.
About Management Success!
Management Success! is an auto industry consulting firm that specializes in elevating the quality of life of shop owners all over the US and Canada. Founded in 1993 and headquartered in Glendale, CA, Management Success helps shop owners increase management skill in order to increase profits. The Management Success team believes shop owners deserve to be well-compensated for their hard work. Management Success fully arms shop owners with every executive ability needed to win.
www.managementsuccess.com
